WWF-SA: Tele – Fundraiser

Company WWF-SA
Reference # Tele – Fundraiser
Published 04/05/2021
Contract Type Contract
6 Months
Salary Market Related
Location Braamfontein, Gauteng, South Africa
WWF is the world’s largest and most respected independent conservation organisation, with over 6 million supporters and a global network active in over 100 countries. WWF’s mission is to stop the degradation of the Earth’s natural environment and to build a future in which humans live in harmony with nature, by conserving the world’s biological diversity, ensuring that the use of renewable natural resources is sustainable, and promoting the reduction of pollution and wasteful consumption.

WWF South Africa (WWF-SA) is a national office that is part of the WWF network. We are a local NGO that has worked for 50 years with the aim of inspiring all South Africans to live in harmony with nature, for the benefit of our country and the wellbeing of all our people. Our work is challenging and exciting and we love what we do. To join our team, you need to be brilliant at what you do, passionate, results-orientated and have a positive attitude.


The role involves telephonically engaging with individuals and encouraging them to support WWF by providing long-term support via debit order and will report directly to Individual Giving Data & Income Analyst.

Job Functions Call Centre,Marketing
Industries Call Centre & Helpdesk,Marketing
•Contact private individuals by telephone to acquire committed debit order donors and supporters for WWF.
•Conduct both welcome, reactivation, upgrade and cold acquisition calls.
•Build rapport and trust with potential and existing donors, providing an excellent engagement experience at a closing rate of 10%.
•Continually improve knowledge and understanding of the WWF work and, in particular, the various campaigns, confidently ensuring potential donors are informed, not mislead, at any point during the sales process.
•Use scripts and guidelines as provided and regularly adjust sales scripts to better target the needs and interests of specific potential donors.
•Manage a number of calling campaigns simultaneously.
•Meet daily, weekly and monthly targets as prescribed by the WWF Telefundraising Performance Management Indicators.
•Meet both quality and quantity standards when engaging with donors.
•Maintain commitment, motivation and enthusiasm.
•Behave in a professional manner, reflecting WWF’s values, ethos and policies at all times.
•Accurately and appropriately record, protect and report fundraising and donor data.
•Attend regular training, team meetings and discussions for improvement.
•Completed Tertiary education
•Min 2 years sales (cold calling) experience required
•Call centre experience is an advantage
•Have the ability to inspire people through outstanding verbal communication and interpersonal skills
•Superb written and spoken communication skills in English and one other official South African language
•Unshakable drive and self-motivation to succeed and build your career
•A self-starter, keen, ambitious, and hungry to get results
•Proactive, organised and obsessed with sales
•Effective at time management
•Have a strong work ethic, be target motivated and work well under pressure
•Passion for nature and conservation an advantage
•Ability to work remotely as and when required
Job Closing Date 17/05/2021