Telesure Investment Holdings: Third Party Liabilities Consultant

Company Telesure Investment Holdings
Reference # TPLC2021
Published 09/04/2021
Contract Type Permanent
Salary Market Related
Location Dainfern, Gauteng, South Africa
About the Company
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial service providers. Our portfolio includes shortterm
insurers, a long-term insurer, health insurance as well as an insurance and
personal finance comparison platform. Our origins date back to 1 June 1985, and
we have since grown into a group of subsidiaries that includes some of South
Africa’s most loved and recognisable brands. We exist to continuously find better
ways to give people peace of mind, whether it is to protect what they own, their
loved ones or their greater ambitions and life plans. We bring customer-focused
innovation and service excellence to the financial services industry. We’re an
undivided team who believe in leading through technology and pushing past their
limits. TIH is owned by BHL (SA) Holdings Limited, which has a vast global

Job Purpose
The Third Party Liabilities Consultant is required to conduct negotiations and
administration with insurance companies to process third party claims against
clients, and thoroughly investigate quantum and merits.

Job Functions Administration,Call Centre,Client Services,Data Management
Industries Financial Services,Insurance
Data Collection & Analysis
Collate and analyse data using pre-set tools, methods and formats to investigate
claims. Involves working independently. Ensure all data is captured and
assessed fully and accurately.

Produce, update and provide best practice support to customers on the claims
administration process and other departmental systems, in line with claims
policy, rules and SOP’s. Ensure cost saving for business through effective
apportionment of third party claim.

Customer Service
Carry out a range of customer service activities, including handling customer
cases and enquiries that are more complex or outside the norm. Ensure regular
feedback is given to clients and third party.

Work Scheduling
Organise own work schedule in order to get the job done, coordinating with
support services and completed work within SOP.

Prepare tailored correspondence to clients, and third party claimants and
stakeholders. Maintain and improve client relationships. Build effective working
relationships with third parties (incl. insurance companies) and Attorneys. Build
and maintain effective working relationships within TIH (Claims, Assessing,
Policy Services and Legal Department).

Document Management
Create, organise and maintain files containing the correspondence and records
of a senior colleague.

Document Preparation
Prepare moderately complex documents using a variety of computer
applications such as Microsoft Office. Also responsible for gathering and
summarizing data for reports. Prepare and manage claim documentation for

Personal Capability Building
Develop and maintain excellent process or technical skills by participating in
assessment and development planning activities as well as formal and informal
training and coaching. Ensure up-to-date knowledge of company products,
systems and procedures.

Operational Compliance
Develop knowledge and understanding of the organisation’s policies and
procedures and of relevant regulatory codes and codes of conduct to ensure
own work adheres to those standards. Obtain authorization from a supervisor or
manager for any exceptions from mandatory procedure. Ensure fast, efficient
and fair settlement procedures are followed. Assure all work meets technical /
operations standards for quality.

General Education
Grade 12/ SAQA Accredited Equivalent (Essential);
STI Qualification (Advantageous); LLB/Legal Certificate (Advantageous);
FAIS recognized qualification (Advantageous);
Regulatory Examination (Advantageous)

General Experience
1- 3 or more years Claims Experience (Essential);
3 or more years’ experience in insurance / financial / legal environment (Essential); Experience in call centre environment (Essential)

Job Closing Date 16/04/2021