Telesure Investment Holdings: Senior Digital Product Owner

Company Telesure Investment Holdings
Reference # SDPO2021
Published 09/04/2021
Contract Type Permanent
Salary Market Related
Location Dainfern, Gauteng, South Africa
About The company

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial service providers. Our portfolio includes shortterm
insurers, a long-term insurer, health insurance as well as an insurance and
personal finance comparison platform. Our origins date back to 1 June 1985,
and we have since grown into a group of subsidiaries that includes some of
South Africa’s most loved and recognisable brands. We exist to continuously
find better ways to give people peace of mind, whether it is to protect what they
own, their loved ones or their greater ambitions and life plans. We bring
customer-focused innovation and service excellence to the financial services
industry. We’re an undivided team who believe in leading through technology
and pushing past their limits. TIH is owned by BHL (SA) Holdings Limited. BHL
has a vast global footprint.

Job Purpose
Participate in the formulation of the TIH Online Channel strategy (i.e. Web and
Mobile). Assist the Plan and Design team with market research and understand
customer needs. Perform competitor, sector, industry, and global trend analysis
to support the planning, drive the design and execute the online solutions for
TIH’s relevant segments (e.g., STI, Life, BI and VAPS).

Job Functions Design,Management,Product Management,Strategic Communication,Strategy
Industries Financial Services,Insurance
Digital Vision and Strategy
Define and set the digital strategy, working with both internal and external
stakeholders to build and communicate the strategic importance of digital while
aligning with broader organizational strategy.

Leadership and Direction
Communicate the local action plan; explain how this relates to the function’s
strategy and action plan and the broader organization’s mission and vision;
motivate people to achieve local business goals.

Building Capability
Implement the formal development framework for a team, with guidance from
senior colleagues. Provide informal coaching to others throughout the
organization in area of expertise.

Data-driven Product and Service Improvement
Develop data-driven analyses to surface new opportunities to differentiate and
improve products and user experiences, ensuring consistency across digital
products, services, and channels.
Support customer and market research by performing customer and market
research and analysis techniques.

Product/Service Development
Manage the development and/or delivery of a significant element of the
organization’s product/service development program, creating and driving the
product/service road map and managing the backlog.
Design and build appropriate digital solutions for TIH in line with its key objective
of excellent consistent customer experience (sales and service).
Design and build features and solutions including but not limited to sales and
service-related features across digital channels (sole accountability).
Ensure integration and alignment of digital solutions in the context of a multichannel
framework as defined by the agreed brand head.

Horizon Scanning
As subject matter expert on the team keep up to date with the latest
developments in the digital space in respect of digital insurance and other
related technologies and the application to business objectives and customer
needs as well as delivery thereof.
Stay abreast of global financial institution’s strategies and best practices in
relation to digital insurance.
Understand competitor strategies and their positioning in respect of digital
channel solutions.
Stay abreast with user experience practices, accepted user experience design
standards and methods to ensure solutions are customer-led (based on
customer needs and not just technology driven).

Improvement / Innovation
Identify shortcomings in existing business practices, then suggest and
implement improvements while developing and delivering projects or a work
stream within the organization’s change management program. Involves working
with guidance from senior colleagues.

Project and Program Stakeholder Engagement
Together with the User Experience (UX) team, design solutions that are
customer centric (e.g., meets the needs of digital customers at all times).
Stay abreast with continuous delivery and agile practices; working in cross
functional/multidisciplinary teams.

Business Case Contribution
Lead development of business cases to quantify current costs, justify project
investment, and identify the return on investment.

Technical Developments Recommendation
Discuss and recommend technical developments to improve quality of the
website/portal/applications software and supporting infrastructure to better meet
users’ needs.
Together with IT:
Ensure the best possible use of technology to lower the cost of service whilst
providing scalability and access via other channels.
Assist the channel plan and design team in managing the delivery of supporting
processes to take the capabilities to market.

Project and Program Realization of Business Benefits
Develop and manage the delivery of a plan to evaluate and track business
benefits and to identify actions needed to maximize these.
Achievement of projected quality objectives for business benefits; Quality
standards including adoption rate of features upon delivery, Achievement of
projected targets on different business case projections, Realization of intended
customer experience benefits based on UX dashboard and metrics, Realization
of projected sales and cross sell targets, Realization of intended cost reduction
targets, Realization of migration targets to digital channels.
Achievement of time related objectives including adherence to delivery
commitments and critical milestones achievement such as: Scheduled
showcases to business,
Kick-off of iterations, Working features every two weeks,
Discovery and inception timelines, Delivery of programme and projects on
agreed timelines, Customer interviews and research done in time.

General Education
BCom Business or BSC Information Technology/Systems degree or similar (Essential);
Post Graduate Diploma (Essential); Hons degree (Advantageous);
MBA (Advantageous)

General Experience
6 to 10 years experience to deal with the majority of situations and to advise others (Essential);
Product development experience (Essential);
Experience in a similar role within the Financial Services Industry (Advantageous)

Managerial Experience
3 to 6 years experience planning and managing resources to deliver predetermined objectives as specified by more senior managers (Essential)

*SAQA Accredited Equivalent – It is the onus of the applicant to provide TIH and
its subsidiaries with certified evidence that their qualification(s) meet the
equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our
representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or
confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.

Job Closing Date 16/04/2021