Telesure Investment Holdings: Sales Manager

Company Telesure Investment Holdings
Reference # VAPSSM08
Published 16/07/2021
Contract Type Permanent
Salary Market Related
Location Fourways, Gauteng, South Africa
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial long and short term insurance providers. Our
portfolio includes South Africa’s most loved and recognisable brands such as 1st
for Women, Auto & General, Budget, Dial Direct, Virseker and 1Life. Employee
Benefits Administration via our Hippo Advisory Services, which includes health
insurance, provident fund and group life administration. Hippo is South Africa’s
first comparison website and compares insurance, other personal finance
products, travel, health, money, travel, cars from a range of South African
brands. We’re pioneers with a hunger for the best, bringing customer-focused
innovation and service excellence to the financial services industry. We’re an
undivided team of diverse thinkers and doers who believe in leading through
technology and pushing beyond limits.
Job Functions Call Centre,Sales
Industries Financial Services,Insurance
To ensure individual contributors are performing against targets, while reviewing
their performance and coaching them to do so to assist in achieving the required
operational results.

Operations Management
Supervise others working within established operational systems.

Operational Compliance
Identify, within the team, instances of non-compliance with the organization’s
policies and procedures and/or relevant regulatory codes and codes of conduct,
reporting these and escalating issues as appropriate.

Customer Relationship Management (CRM) Data

Enter customer information that has been gathered through research and/or
through direct customer contact into the customer relationship management
system, to ensure that the organization has quality data to enable effective
customer retention and business development activities OR Ensure that team
members maintain up-to-date customer relationship management data.

Customer Service Delivery
Works independently using comprehensive knowledge and skills while guiding
and training others on meeting high customer service standards.

Planning and Organizing
Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet
business objectives.

Matric / Grade 12/ SAQA Accredited
Equivalent Financial Sector Conduct
Authority (FSCA) competency
requirements: FAIS recognized
qualifications / Regulatory
Examinations / Class of Business
Certification and / or CPD according to
your DOFA (where applicable)

General Experience
Experience in the insurance industry (Over 3 years to 6 years)
Managerial Experience
Experience of general supervision of more junior colleagues (7 to 12 months)

– Understanding all applications within their specific business units
Outlook, Dreamtec, IMS, CMS, EMC, Datanet, Apollo, Genex, Qlikview, IEX,
Qstory etc. – SQA, Respond, Sage VIP, Sysaid, Office Automation, Smoke
(eyerys); L&D (all internal systems) – Powerpoint/excel, EMC, Q manager

Job Closing Date 22/07/2021