Telesure Investment Holdings: Legal Dispute Resolution Specialist

Company Telesure Investment Holdings
Reference # LDR/04/2021
Published 09/04/2021
Contract Type Permanent
Salary Market Related
Location Fourways, Gauteng, South Africa
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st
for Women, Auto & General, Budget, Dial Direct, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa’s
first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.
Job Functions Legal
Industries Insurance
Review and resolve disputes in a fair and equitable manner. Contribute to the safeguarding of the organisations reputation by mitigating risk, defending disputes and providing legal guidance to the business.

Solutions Analysis
Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
Defend the organisation’s reasoning to the applicable platforms where and when required. Manage and maintain disputes including the drafting of legal responses, listening to evidence and making decisions regarding disputes; as well as the issuing of instructions to attorneys regarding summons received and all correspondence with attorneys where and when required.

Information and Business Advice
Provide specialist insight on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others. Draft written communication to external platforms
defending business’ position.

External Platform Relationships
Liaise and ensure continuous communication on disputes referred to the applicable platforms on a verbal and written basis within the set time frames provided by their offices. Liaise with attorneys and/or applicable platforms to negotiate the best possible fee/settlement.

Internal Client Relationship Management
Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.
Build and maintain relationships within the organisation and applicable platforms.

Operational Compliance
Identify instances of non-compliance with the organization’s policies and procedures and/or relevant regulatory requirements, reporting these and escalating issues as appropriate.

Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing
education, attending conferences, and reading specialist media.
Ensure up to date knowledge of applicable platforms. Ensure up-to-date
knowledge of organisational procedures and philosophies.
Keep abreast of all relevant legislation as well as best practice and apply accordingly.


General Experience
2-3 years’ experience in a legal/dispute environment (Essential)
2-3 years’ experience in the insurance industry (Advantageous)
Legal background within an insurance industry (Advantageous)
Legal practice experience (Advantageous)

General Education
Grade 12/ SAQA Accredited Equivalent (Essential)
Relevant 3 year Legal / Business related degree / diploma (Advantageous)
STI Qualification (Advantageous)
RE compliant (Advantageous)
FAIS compliant (Advantageous)

*SAQA Accredited Equivalent – It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Job Closing Date 16/04/2021