Telesure Investment Holding: Unit Manager

Company Telesure Investment Holding
Reference # 1life/23/3/2021
Published 23/03/2021
Contract Type Permanent
Location Fourways, Gauteng, South Africa
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. Our origins date back to 1 June 1985, and we have since grown into a group of subsidiaries that includes some of South Africa’s most loved and recognisable brands. We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans. We bring customer-focused innovation and service excellence to the financial services industry. We’re an undivided team who believe in leading through technology and pushing past their limits. TIH is owned by BHL (SA) Holdings Limited. BHL has a vast global footprint
Job Functions Call Centre,Compliance & Regulatory Affairs,Management
Industries Insurance
Operations Management
Manage a significant operational area for the organization.Prepare operational strategic plans.Plan, schedule and review workload to improve productivity by measuring results against targets. Ensure that operational activities are consistently executed according to operational and quality standards and manage exceptions proactively to meet or exceed customer expectations.
Ensure that the overall area of responsibility of people indicators e.g. absenteeism, turnover and employee engagement results remain at a healthy level in accordance with benchmarks. Optimising operational efficiency (through upselling etc).

Insights and Reporting
Contribute to the design and creation of reporting strategies and templates Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.

Leadership and Direction
Identify and communicate the actions needed to implement the function’s strategy and business plan within the business area or department; explain the relationship to the broader organization’s mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Performance Management
Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.Holds first-line managers accountable for performance managing, coaching and
developing their people. Keeps team focused on key priorities / key performance areas by setting measures and milestones to ensure things happen as planned.

Building Capability
Implement the formal development framework for a team, with guidance from senior colleagues. Provide informal coaching to others throughout the organization in area of expertise. Establish goals and objectives for self and team and implement and measure
accordingly to support or improve job performance (experience, ability, competence). Conduct and actively participate in Talent Management and Succession process and the development of identified talent. Provide a quarterly forward gearing plan to HR in order to support company demand planning for training and recruitment activities. Identifies, retains, coaches and develops future leaders and future managers of managers.

Program Realization of Business Benefits
Develop and manage the delivery of a plan to evaluate and track business benefits and to identify actions needed to maximize these.
Initiate, co-ordinate and manage any assigned projects in accordance with business requirement or functional area of responsibility to ensure successful implementation of business change initiatives that will support continuous.

Project and Program Stakeholder
Engagement Effectively maintain, build and manage relationships with relevant internal and external stakeholders. Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders and develop positive stakeholder relationships.
Engage with all relevant people/other departments in the business and coordinate relevant inputs (people, systems and processes) to achieve or improve the required results (on time and according to the relevant quality standards).

Continuous Improvement
Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.

Highlight shortcomings in compliance processes, systems and procedures and suggest appropriate improvements. Work is focused on an assigned unit or discipline.Ensure that all recruitment and employment is carried out in accordance to company policy and procedure and in compliance with current employment legislation. Manage the team on treating Customers Fairly in alignment with regulatory
requirements. Maintain and renew a deep knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own and team’s work adheres to required standard.

Customer Service
Manage a large customer service area, planning and organizing activities within the area in order to meet customer service standards. Likely to be working through a team of managers and supervisors.

Work Scheduling and Allocation
Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.

Budgeting & Costing
Track budgets and report variances to more senior colleagues. Control all associated operational cost in accordance with the annual budget.

Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

General Education
Grade 12/ SAQA Accredited Equivalent (Essential); Required FAIS Accreditation (Essential); RE 5 and KI Qualification (Essential); Relevant 3 year Business Management or insurance industry related degree / diploma in management (Advantageous)

General Experience
4 – 6 years in a sales related environment, within the Financial Insurance industry (Essential)

Managerial Experience
3 or more years experience in managing others (Essential); 2 or more years experience of managing managers (Essential)

*SAQA Accredited Equivalent – It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Job Closing Date 30/03/2021