South African Civil Aviation Authority: IT Technician

Company South African Civil Aviation Authority
Reference # IT Technician
Published 03/05/2021
Contract Type Contract
36 Months
Salary Market Related
Location Midrand, Gauteng, South Africa
To build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability. To provide professional and prompt customer services to all SACAA end users.

Job Functions Information Technology
Industries Aviation
Customer ServicesEnsure adequate professional end user support

Adhere to all ICT related queries within acceptable turn around times in accordance with the ICT services procedure. Respond to and address all user queries within reason during standby; Ensure that all user queries are attended to in a professional manner

Liaison and Coordination

Liaise with internal clients for implementation.

ICT Governance

Adhere to CAA standards set for end user device infrastructure.
Adhere to best practice and ICT governance standards such as ITIL and CobIT. Follow proper change control procedure in implementing and/or administering changes to the environment;

Adhere to all CAA policies and procedures.

Ensure all necessary reports are produced as required.

Support ServicesSet up workstations and necessary peripheral devices (routers, printers etc.); Check computer hardware (HDD, mouse’s, keyboards etc.) to ensure functionality; Install and configure appropriate software and functions according to specifications; Develop and maintain Local Area Networks in ways that optimize performance; Ensure security and privacy of networks and computer systems;

Provide 1st line application support to the users on all SACAA Systems

Provide orientation and guidance to users on how to operate new software and computer equipment; Organize and schedule upgrades and maintenance with minimum interruptions to the end users; Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.); Maintain records/logs of repairs and fixes and maintenance schedule; Identify computer or network equipment shortages and place orders

The SACAA will process applications as soon as possible. If you have not heard from us within 90 days after your CV has been received by us, please consider your application unsuccessful.
Employment equity candidates will be preferred in line with our Employment Equity targets .
“All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting”.

National Diploma in IT or an equivalent NQF level 6 Related qualification
IT Technician3 Year(s)

Job Closing Date 17/05/2021