Key deliverables and outputs
•Ensuring that all clients are welcomed and given correct information on questions or sent to the correct person in order to be assisted, general administration work.
•Ensuring that all assessors and insured clients are welcomed and given correct information on questions or sent to the correct person in order to be assisted, general administration work.
•Answers Branch calls within 3 rings (Company SLA).
•Courier / Post Making sure that all packages received are handed over to the correct staff member and that all documents etc. to be mailed to other branches are done so correctly and that SharePoint is kept up to date on all sent items for return references.
•Assist with Parts to Removed and Potential buybacks, on system and directly with the client.
•No keys, Spare Keys and manuals received from Head office.
•Effectively manage Head office, other branches or customer queries.
•Assist where required and request to do so by Management (This includes all reasonable request.
•Delivered vehicles and Upliftments follow up on 48hrs outstanding- Stock in on Access.
•Ensure that all keys received are tagged correctly and handed in and locked away.
•Receiving and Releasing of all keys for Bond Yard, Assessment Vehicles and Auctions.
•Branch vehicle releases from Access Repudiations / Withdrawn / Repairs.
•Update Access daily on IWHM’s for the Branch every 4 hrs.
•Assist to manage the daily monitoring and upkeep of the full process on 360 Standard Operating Procedure.
•Manage the Daily responsibility for stock and contract amendments including filing.
•Update on Access System for Branch Stock Take.
•Assisting with Auction Preparation.
•Printing and prepping the Auctioneer’s Sales List and the Master Vendor List along with Auction Catalogue prep and printing.
•Pulling all Auction and Online Sales keys.
•Registering clients and capturing correct information (KYC) for the auctions and ensure that all deposits are correct and captured on Auction Manager.
•Invoicing and reporting on STR’s, ensure that the clients adhere to SMD’s T&C’s and file all Invoices in accordance to FIC requirements.
•Handing to client / 3rd party release notes and keys for sold vehicles and following up with clients to collect paid vehicle.
•Follow up on all unpaid invoices and complete the cancellation process where necessary
•Ensuring that all Registration documents for vehicles are accounted for, recorded on Access / Handle all Core Tasks from other Branches and dispatch Reg Doc’s accordingly. Calling clients to collect Reg Docs. Completing a stocktake once a month on reg docs.
•Sale cancelations, Client deposit refunds.
•Process SAA Consignment Stock vehicles.
•Stocking in of all assessment and bond yard vehicles.
•Branch employees, inter-departments