Plennegy (Pty) Ltd: Agricultural After Sales Manager








Company Plennegy (Pty) Ltd
Reference # Mascor: Agricultural After Sales Manager (Salt Rock)
Published 03/09/2021
Contract Type Permanent
Salary Market Related
Location Salt Rock, KwaZulu-Natal, South Africa
Introduction
Mascor is a group of franchised motor, agricultural mechanisation and fuel dealerships with its Head Office in Greytown, South Africa. With 50 years in the Industry, we offer the most professional and high-quality service, standards and workmanship in all the Countries that we operate.

Mascor is currently looking to appoint an Agricultural After Sales Manager in Salt Rock, KwaZulu-Natal.

Job Functions Administration,Client Services,Foreman,Management,Quality Control,Sales,Supervisor,Trade
Industries Agriculture
Specification
The purpose of the aftersales Manager is to oversee the day-to-day Management of the branch. This position will deal with all day-to-day activities at branch level with special focus on customer satisfaction and quality assurance.

RESPONSIBILITIES
– Day to day Management
– Agricultural workshop
– Customer satisfaction
– Housekeeping and Safety
– Inventory
– Sales

Daily, weekly and monthly planning needed to ensure that overall goals are met. Infrequently by Reporting Manager.

DUTIES:
1.Day to day management with emphasis on the agricultural workshop.





-Manage and control the branch working capital.
-Be an efficient leader to all employees.
– Ensure branch compliance with Company policy and procedures
-Ensure branch profits and costs meet budgets.
-Ensure returns on assets meet budgets.
-Ensure daily reports and matrix are actioned, completed and sent to reporting Manager timeously.

2.Sales

-Ensure all year demo and marketing programmes are executed
-Ensure that coverage reports/Magnitude are completed
-Meet budgeted unit and sales targets
-Sales coverage to be at 85%
-Market share to be at 42% for below 70kW units and at 60%for above 70kW units or the overall growth must be at 10% year on year.

3.Customer satisfaction

-Attending to customer enquiries timeously
-Overall CSI to be more than 85%
-After sales contact to be at 100%

4.Housekeeping and safety

-Ensure that the Parts, Workshop and equipment departments are neat, tidy and includes marketing displays.
-Ensure that Parts are stored in accordance with required standards
-Communications to be done timeously
-Ensure compliance with all laws and regulations including OHS and franchise requirements.

5.Inventory

-Manage parts availibility (Breadth 2 Plus)
-Manage the stock order percentage
-Manage CSI availability
-Manage obsolesence and losses (% of sales)
-Manage stock returns (year to date)

Requirements
REQUIREMENTS NECESSARY TO CONDUCT THE JOB SUCCESSFULLY
Qualifications:
Grade 12 and Trade Test certificate
– Ideal: Managent Diploma / Certificate
– Valid drivers license
– Labour Law, supervisory skills, computer literacy and time management skills advantageous

KEY COMPETENCIES
-At least 3 years’ experience in Management (Workshop management preferred)
-People Skills – ability to engage, inspire, and influence people.
-Planning skills
-Strong interpersonal, communication, and customer service skills
-Able to operate under pressure.

Job Closing Date 07/10/2021