Milpark Education (Pty) Ltd: Academic Administrator

Company Milpark Education (Pty) Ltd
Reference # AA_01062021
Published 01/06/2021
Contract Type Contract
12 Months
Salary Market Related
Location Cape Town, Western Cape, South Africa
The Company

Milpark Education is a registered Private Higher Education Institution offering business management education that focuses on the areas of management and leadership, financial planning and insurance, and banking across South Africa and in other parts of Africa.

Milpark offers full-time, part-time and distance learning Higher Education (HE) and Further Education and Training (FET) qualifications, as well as career-focused short courses. The higher education qualifications offered start at NQF level 5, extend into levels 6 and 7, and culminate in the Master of Business Administration (MBA) at NQF level 8. Our financial planning qualifications cover the spectrum from NQF level 4 through to NQF level 8.

Milpark Education has been rated as the Number One Private Provider of the MBA degree and was placed fifth in the overall rankings of accredited Educations in the 2012 national survey on accredited Educations offering MBA/MBL degrees in South Africa.

Milpark’s Values
The Milpark culture is based on 5 core values:
•We focus on providing quality education to our students
• We focus on our excellent customer service
•We work together with integrity and respect
•We take personal accountability and responsibility
•We create value for our stakeholders through innovation and operational excellence

Job Functions Academic,Accounting,Administration,Banking,Communications,Investments,Logistics,Recruitment,Risk Analysis,Support
Industries Academic,Admin, Office & Support,Banking / Finance & Investment,Education
The Position
The position of Academic Administrator is responsible to support the team in meeting the deliverables by implementing and coordinating administrative and logistic responsibilities within one or more allocated programmes offered via distance and/or contact education in a specific academic department.
This position is currently for the department of Banking in the School of Investment and Banking. The Academic Administrator would be responsible for the various Banking qualifications and its associated deliverables. The person could be responsible for investment programs at some stage if operationally required.


Managing Independent Contractors
•Assist with recruitment and selection process (liaison; arrange interviews; reference checks; collate documentation)
•Load all contractor information on the system
•Update of all contractor documentation and manage related spreadsheets
•Manage contracting process for all external academic staff on allocated programmes (drafting of LOAs on request, sending LOAs, ensuring that signed
LOAs and CVs are on file)
•Manage the claims process for the department (check, capture, get sign-off, hand in)
•Assist with contracting/briefing of part-time academics
•Organise logistics for training sessions with part-time academics
•Arrange travel requirements for part-time and full-time staff

Customer service
•Deal with student/client/facilitator queries and take full responsibility for resolving the queries
•Ensure that student complaints/concerns are channeled to the correct department and solved to the student’s satisfaction
•Conduct programme specific student surveys and focus groups, in coordination with the Tuition committee; evaluate and action items/manage action of
items (including requesting student support)
•Build good relationships and liaise with internal departments, part-time academics and corporate clients of Milpark

Academic support
•Manage and maintain the general framework of myMilpark for allocated qualification(s). Provide general student support on myMilpark.
•Manage general student communication on the qualification.
•Assist with the administration of the At Risk process
•Request; gather and action the contractor feedback documentation
•Extract; review and process the student evaluation feedback
•Manage the tutor forum (check, respond, redirect, follow up) within agreed timelines
•Co-ordinate the ordering and delivery of assessments/support material from printers to logistics department
•Planning and tracking of the assessment and programme-related processes
•Arrange the marking sessions and liaise with the relevant contractors
•Action and follow-up on configuration and assessment-related matters
•Liaise with alumni or prospective students
•Assist with audits and gathering of documentation
•Assist with special projects as requested by the academic member

General administration
•Assist the team with general administrative matters
•Keep minutes of meetings
•Manage the filing and record keeping system in the department
•Distribute relevant academic material/communication to contractors/facilitators.
•Planning of meetings and training sessions

Education & Experience Requirements
•At least 3 years’ experience in an educational environment
•An NQF 6 or 7 business related qualification
•Proficient in excel (intermediate – advance level)
•Project coordinator and report writing skills

Desired Behavioural Competencies
•Passion for learning, education and students as well as for problem solving
•Excellent customer service orientation and interpersonal skills that always portray professionalism
•Excellent verbal and written communication skills
•Excellent planning and organising as well as administrative skills with high attention to detail
•Ability to stay motivated, take initiative, learn fast and perform in an ever changing and pressurized environment
•Ability to work in a team but also able to run with tasks self-sufficiently taking full accountability and responsibility
•Practical skills in the most important MS Office tools (Excel, Word, PowerPoint) and in Milpark’s internal systems

If your application is not successful but we think you might be a good fit for another position at Milpark we will keep your CV in the pipeline in case an opportunity arises. If you would prefer that we don’t keep your CV in this manner, please feel free to contact us at [email protected]”.

Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements.

Job Closing Date 08/06/2021