Mascor: After Sales Manager

Company Mascor
Reference # Mascor: After Sales Manager (Newcastle)
Published 07/04/2021
Contract Type Permanent
Salary Market Related
Location Newcastle, KwaZulu-Natal, South Africa
Mascor is a group of franchised motor, agricultural mechanisation and fuel dealerships with its Head Office in Greytown, South Africa. With 50 years in the Industry, we offer the most professional and high-quality service, standards and workmanship in all the Countries that we operate.

Mascor is currently looking to appoint an After Sales Manager in Newcastle, KwaZulu-Natal.

Job Functions Administration,Client Services,Management,Quality Control,Sales,Supervisor,Trade
Industries Agriculture
The purpose of the aftersales Manager is to oversee the day-to-day Management of the branch.
This position will deal all day-to-day activities at branch level with special focus on customer satisfaction and quality assurance.
Day to day Management
Customer satisfaction
Housekeeping and Safety

Daily, weekly and monthly planning needed to ensure that overall goals are met. Infrequently by Reporting Manager.

1.Day to day managment
-Manage and control the branch working capital.
-Be an efficient leader to all employees.
-Ensure branch compliance with Company policy and procedures
-Ensure branch profits and costs meet budgets.
-Ensure returns on assets meet budgets.
-Ensure daily reports and matrix are actioned, completed and sent to reporting Manager timeously.


-Ensure all year demo and marketing programmes are executed
-Ensure that coverage reports/Magnitude are completed
-Meet budgeted unit and sales targets
-Sales coverage to be at 85%
-Market share to be at 42% for below 70kW units and at 60%for above 70kW units or the overall growth must be at 10% year on year.

3.Customer satisfaction

-Attending to customer enquiries timeously
-Overall CSI to be more than 85%
-After sales contact to be at 100%

4.Housekeeping and safety

-Ensure that the Parts, Workshop and equipment departments are neat, tidy and includes marketing displays.
-Ensure that Parts are stored in accordance with required standards
-Communications to be done timeously
-Ensure compliance with all laws and regulations including OHS and franchise requirements.


-Manage parts availibility (Breadth 2 Plus)
-Manage the stock order percentage
-Manage CSI availability
-Manage obsolesence and losses (% of sales)
-Manage stock returns (year to date)

Qualifications: Min:Grade 12 and Trade Test certificate
Ideal: Managent Diploma / Certificate
Legal Requirements: Min: Valid drivers license
Training: Min:Labour Law, supervisory skills, computer literacy, Time management skills
Hazard & Safety requirements: OHS

-At least 3 years’ experience in Management (Workshop management preferred)
-People Skills – ability to engage, inspire, and influence people.
-Planning skills
-Strong interpersonal, communication, and customer service skills
-Able to operate under pressure.

Job Closing Date 21/04/2021