Lyceum: Student Support Consultant








Company Lyceum JHB
Reference # REQ218
Published 14/10/2021
Contract Type Permanent
Location Woodmead, Gauteng, South Africa
Introduction
Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum.
Job Functions Academic,Administration,Support
Industries Academic,Education
Specification
JOB DESCRIPTION:

Provide an excellent, proactive, and prompt student-focused service to all students in all Faculties that includes administrative support and assistance. This includes but is not limited to expediently assisting students with their administrative-related enquiries through various modes of student engagement, such as telephonic, electronic, face-to-face, and social media platforms.

MAIN PURPOSE OF THE JOB:





•Resolve student queries promptly and efficiently each day to ensure that the relationship between the College and its students is professional, helpful, and service-orientated.
•Timeously contact and act as liaison between each student and the relevant stakeholder(s) and department(s) to ensure student enquiries are resolved and that the communication loop on the query is closed with the student.
•Using the collaborative system (Bitrix 24) daily to process student queries by accurately interpreting and acting on information for improving customer satisfaction levels
•Assist other support staff and the Student Support Manager within the department with quick resolution of each student query.
•Administration Duties as requested by Senior Manager
•Response to help desk queries and assist with special projects when required by management.

KEY PERFORMANCE AREAS:

1.Resolution of General Student Queries
2.Customer Retention Support
3.Administration and Ad-hoc Duties

Should you not receive any feedback in 6 weeks, please consider your application unsuccessful.

Educor will give preference to South African citizens and those that advance its employment equity goals, suitably qualified in line with the inherent requirements of the job advertised

Requirements
REQUIREMENTS OF THE JOB:

1.Matric is essential and a relevant Diploma in Administration or Communication will be advantageous.
2.A minimum of 2 to 3 years of experience in call centre or similar role is required.
3.Experience in the role of a Programme Administrator is advantageous.
4.Minimum typing speed of 25 wpm
5.Computer literacy is essential especially in MS Outlook, MS Word and MS Excel.

COMPETENCIES OF THE JOB:

1.Planning and organizing competencies
2.Excellent Interpersonal skills
3.Good team player
4.Good attention to detail.
5.Good communication skills especially verbal and written English.
6.Able to work independently
7.Ability to function in a highly pressurized environment

Job Closing Date 28/10/2021