Tower Group (Pty) Ltd
Our Client in the Telecommunications Industry is looking for a Technical Resource – MPESA on a contract in Bellville.
Duties & Responsibilities
1 Year work experience within Telecommunications – essential
At least 1 year working in the NOC essential
- To assist users access administration (Creation, maintaining)
- Be the central point of contact for user access related queries & other MPESA related queries.
- Log and follow up on user access issues.
- To compile RCA , record, and track action points identified on RCA.
- Attend Problem or Incident phone call meetings.
- To co-ordinate resolution of incidents, service request and problems.
- To assist with User access monthly and quarterly audits.