Product Specialist: Client Experience

  • Full Time
  • Stellenbosch, Western Cape, South Africa

Capitec Bank Ltd

Product Specialist: Client Experience

Date: 14-Nov-2019


Stellenbosch, Western Cape, ZA

Capitec Bank Ltd

Purpose Statement
  • To support Product Owner(s) to grow Digital Solutions in terms of access mechanisms/devices, functionality as well as usage, on a sustainable basis.
  • To support Digital Solutions business objectives by developing competitive E-Channels value propositions focussed on Client Experience in the banks Remote Banking channels (Online/App/Mobile etc.)


  • 3 years of Remote Banking/On-line Banking product development level


  • Experience of electronic channel management (in areas such as POS and ATM’s; SST etc.) will be advantageous
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
  • A relevant tertiary qualification in Commerce or Similar

Knowledge of the following areas are required to perform the job:

  • Remote Banking: Online banking through connected devices (Smart phone; tablet; Desktop) as well as mobile (USSD) capabilities
  • Retail banking: business development in electronic delivery channels or self-service channels environment: e.g. Card; Internet banking; Cell phone banking
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Interpersonal & Relationship management Skills
  • Business writing skills
  • Presentation Skills
  • Facilitation Skills
  • Influencing Skills
  • Leadership Skills
  • Commercial Thinking Skills
  • Planning, organising and coordination skills
  • Achieving Personal Work Goals and Objectives
  • Delivering Results and Meeting Customer Expectations
  • Working with People
Additional Information
  • Clear criminal and credit record
  • A valid driver’s license and own vehicle is required
  • Contactable via own mobile phone
  • Willingness to work or be available overtime and / or weekends if required
  • Ability and willingness to work in an open plan environment


Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals

Tagged as: Capitec Bank, South Africa, Stellenbosch, Western Cape