Fraud Agent (Card Disputes)

  • Full Time
  • Bellville, Western Cape, South Africa

Capitec Bank Ltd

Fraud Agent (Card Disputes)

Date: 07-Dec-2019


Bellville, Western Cape, ZA

Capitec Bank Ltd

Purpose Statement
  • To provide specialised dispute support within the Issuing function.
  • To provide support to the cardholder network as part of the back office function of Business Support (BSC).
  • Minimum:
    • 2 years’ banking experience


  • Ideal:
    • 2 years’ Issuing and/or Acquiring experience in a banking environment
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
  • Certification in Finance or Office Management and Technology / Office Administration
  • Minimum:
    • Customer care and service protocol
    • Financial and administration principles


  • Ideal:
    • Banking systems such as; Postilion Office and Bancs
  • Communications Skills
  • Business writing skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Problem solving skills
  • Achieving Personal Work Goals and Objectives
  • Deciding and Initiating Action
  • Working with People
Additional Information
  • Ability and willingness to work in an open plan environment
  • Willingness to work or be available overtime and / or weekends frequently
  • Clear criminal and credit record


Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals

Tagged as: Bellville, Capitec Bank, South Africa, Western Cape