Agent: Commercial Client Care

  • Full Time
  • Bellville, Western Cape, South Africa

Capitec Bank Ltd

Agent: Commercial Client Care

Date: 10-Dec-2019

Location:

Bellville, Western Cape, ZA

Company:
Capitec Bank Ltd

Purpose Statement
  • To provide an administrative service to Capitec Bank’s commercial clients; Employer Salary Transfer Facility (ESTF) and Merchant Support by attending to telephonic and written enquiries within the agreed service levels.
  • To provide support to the Capitec Bank’s New Business Managers, Sales Managers, Sales Support Coordinators and Sales Representatives.
     
Experience

Min:

  • 1 – 2 years inbound contact centre
  • Customer service experience
  • Administration
  • Technical Support
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
  • Grade 12 National Certificate / Vocational
Knowledge

Min:

  • Call centre processes and procedures
  • Customer care and service protocol
  • Technical knowledge
Skills
  • Communications Skills
  • Telephonic / Call skills
  • Attention to Detail
Competencies
  • Achieving Personal Work Goals and Objectives
  • Delivering Results and Meeting Customer Expectations
  • Working with People
Additional Information
  • A valid driver’s license and own vehicle is preferred
  • Clear criminal and credit record
  • Able to work a 45 hour week inclusive of weekends and public holidays on a shift basis including night shift
  • Willing to work additional hours on occasion upon request

 

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals


Tagged as: Bellville, Capitec Bank, South Africa, Western Cape