Herotel: Sales Administrator

Company Herotel
Reference # SA_001
Published 28/06/2021
Contract Type Contract
3 Months
Salary Market Related
Location Stellenbosch, Western Cape, South Africa
Applications are invited for the above-mentioned position. The position will be based in Stellenbosch. The individual will report to the Head of Sales.

PURPOSE OF THE ROLE: The Sales Administrator will provide support for our sales representatives, complete front line and back-office administrative functions, and ensuring impeccable all-round customer service.

Job Functions Administration,Retail,Sales
Industries Admin, Office & Support,Retail,Sales,Telecommunications

Key Responsibility Areas:
•Answering incoming sales calls.
•Checking availability of Fibre/Wireless connection prior to quotation.
•Site survey bookings for Wireless clients.
•Processing tickets for client switches from Wireless to Fibre.
•Strictly adhering to all SOPs and other internal processes & procedures.
•Maintaining data accuracy in orders and invoices.
•Maintaining and updating sales and customer records.
•Contacting clients to obtain missing information or answer queries.
•Communicating important feedback from customers internally to Management.
•Ensuring personal sales targets are met and report any deviations.
•Staying up to date with new products and features.
•Effective teamwork with all other departments in the regional Hub.
•Embody the highest levels of professionalism, integrity, and honesty.
•Always portray the company to stakeholders in a positive manner.
•Diligently follow-through of all tasks assigned by management.
•Processing feasibilities for large RFP’s
•Reporting on Sales activities as set out by the KBI’s


The successful candidate must have the following experience/skills: –
•1-3 years experience in general or sales administration.
•Computer skills (MS Office), and experience with CRM software is an advantage.
•Excellent communication skills – verbal & written.
•Customer service skills.
•Problem-solving skills.
•Time management skills.
•Team player.
•General telephone etiquette.
•Product knowledge.
•Fluent in English and Afrikaans.
•Ability to work under pressure and to strict deadlines.
•Comfortable operating in a fast-changing environment.
•A team player with a high level of dedication.

Grade 12

Job Closing Date 12/07/2021