Herotel: Junior Solutions Architect

Company Herotel
Reference # JSA_001
Published 25/03/2021
Contract Type Permanent
Salary Market Related
Location Stellenbosch, Western Cape, South Africa
Applications are invited for the above-mentioned position. The position will be based in Western Cape, Stellenbosch. The individual will report to the Head of Sales.


The Junior Solutions Architect will be responsible for managing customer requirements and proposing solutions utilising Company products. The individual is engaged with the account team from pre-sales through the implementation and conclusion stages of the project as well as solution life cycle management. The individual should be competent in handling constant change of scope and displaying leadership with respect to Company resources as well as third-party suppliers and subcontractors. The individual will be placed at the centre of activities, entailing a high level of interaction with Product Units, Systems Integration teams as well as Customer Technical, Marketing, and Business Development teams.

Job Functions Information Technology
Industries ICT – Information & Communications Technology,IT – Information Technology,Telecommunications
Key Responsibility Areas:

• Documenting comprehensive client user stories and technical constraints/requirements.
• Producing detailed component specifications and translate these into detailed designs for
• Lead technical analysis, implementation, and deployment
• Supporting the project co-ordination team in managing scope variations and risks effectively throughout
the lifecycle of the delivery of circuits.
• Performs project assurance to validate that solution architecture aligns with the enterprise architecture
alongside RF, R&D, and NOC departments.
• Working closely with the Account Managers to enable quick turnaround times on customer solution
• Ability to draw network diagrams to support customer solutions.
• Ability to cost, quote and respond to client proposals, RFPs, RFIs, RFQs, and client-specific solutions, etc.
• Ability to join customer meetings to support the Account Managers and Projects delivery teams in
ensuring the customers are presented with, updated, and/or informed of solution design outcomes.
• Ability to articulate new ideas and concepts to technical and non-technical audiences
•. Creating tailored solutions for each customer to maximize our value proposition to the customer and ensure solutions are feasible, implementable, and realistic.
• Ability to liaise between the customer/prospect and the technical teams and translate business requirements into technical requirements.
• Ability to operate in a multi-cultural environment with an understanding of business and decision processes in different geographic regions.
• Developing proof-of-concept to validate solution feasibility.
• Identifying project issues/risks and present alternatives to alleviate or resolve them.
• Clear technical understanding of Fibre and Wireless networks.

The successful candidate must have the following experience/skills: –
• At least 3 years experience working in a direct customer-facing role in a technical sales role.
• At least 3 years experience in project costing (Cost Estimates, Bill of Materials)
• Experience in putting together commercial proposals.
• Experience in the development of business cases an added advantage
• Excellent knowledge of IP networking and Internet technologies (TCP/IP, DNS, HTTP, Radius, etc)
• Experience in a Telco environment is highly desired.
• Wireless and Fibre network knowledge and experience
• Excellent oral and written communication skills highly desired
• Project management skills a plus
• Strong analytical, organizational, and time management skills.
• Excellent team leadership, people management, motivational, interpersonal, communication, and
customer service skills.
• Computer literacy and typing skills.
• An understanding of sales principles and customer service practices.
• Must be flexible and solution orientated.
• Must be target-driven.
• Demonstrate a high level of emotional intelligence
• Ability to articulate new ideas and concepts to technical and non-technical audiences
• Must be able to work independently and be a team-player

• A relevant 3-Year Degree in a related field will be advantageous.

Job Closing Date 08/04/2021