Herotel: Customer Care








Company Herotel
Reference # CCS001
Published 24/11/2021
Location Stellenbosch, Western Cape, South Africa
Introduction
The Customer Care – Support will be the primary contact for customers who contact the National Support Office. Answering customer questions, addressing concerns, and fulfilling customer needs to ensure customer satisfaction. This role will be based in Stellenbosch reporting to the National Commercial Manager.
Job Functions Administration,Client Services
Industries ICT – Information & Communications Technology,IT – Information Technology
Specification
Customer Care:
-Primary contact for external customers.
-Handling all customer queries directed telephonically to Herotel NSO and those logged via the
website.
-High level monitoring of tickets which are sent to relevant regional teams for immediate attention.





Project Support:
-Assisting the NSO Sales team with ad-hoc project related work.

EXCO Support:
-Providing general administrative support as and when required.
-Scheduling of meetings and organising meeting rooms.
-Booking of travel arrangements.

Requirements
The successful candidate must have the following experience/skills:

-A minimum of 6-months Customer Service experience.
-Administrative support experience including travel booking experience.
-Professional mannerism
-Be proficient in telephone etiquette
-Proficient in both English and Afrikaans.
-Excellent communication skills. Able to communicate confidently, clearly, both written and verbally.
-MS Office proficiency.
-Organisational skills and ability to multitask.
-Must be a team player.

Qualifications:
Grade 12

Job Closing Date 08/12/2021