Customer Interaction Center: Debtors Clerk – Fixed Term Contract








Company Customer Interaction Center
Reference # 026
Published 22/04/2021
Contract Type Contract
4 Months
Salary Market Related
Location Randburg, Gauteng, South Africa
Introduction
BLD
Job Functions Finance
Industries Telecommunications
Specification
The Incumbent is responsible for the basic Administration and capturing of customer applications on various in house application systems.
Requirements

RESPONSIBILITIES





Capture customer information accurately for new applications onto various systems.
Apply the correct pricing structure to the customer’s account.
Configure devices to enable customers to trade effectively.
Activate the correct products for client on the various systems.
Accurate logging of all requests for installation.
Ensure that the correct billing options and terms have been configured on the account.
Action swop outs of devices and the configuration of additional machines for customers.
Raise invoices & credit notes for various admin fee transactions.
Ensure that customers have been billed for blacked listed stock before closing account.
Resolving daily queries timeously.
Assist with any customer queries.
Record Keeping off all work performed.

BEHAVIORAL COMPETENCIES

Ensures Accountability.
Communicates Effectively.
Collaborates.
Self-Management.
Attention to detail.
Initiative.
Decision Quality.
Intergrity.
Time Management.

SKILLS

Extensive knowledge of Microsoft office with emphasis on Excel and Outlook.
Extensive knowledge of the global AMS and AEON systems.
Customer Service Delivery.
Excellent understanding of CRM.

EDUCATION

Matric.
Diploma/Degree in Finance.
Advance Excel Certificate is an advantage.

Job Closing Date 04/05/2021