Clinix Health Group: Reception Supervisor












Company Clinix Health Group
Reference # RS0001
Published 03/05/2021
Contract Type Permanent
Salary Market Related
Location Soweto, Gauteng, South Africa
Introduction
The Reception Supervisor will accept full responsibility and accountability to effectively coordinate the Reception/Admissions team in order to provide a timeous and accurate admission and discharge service to both internal and external stakeholders, which meet customer requirements and expectations.
Job Functions Supervisor
Industries Healthcare
Specification
•Manage and coordinate all reception staff (hospital/doctor), Switchboard Operator, Admissions Clerks and Porters and Drivers in an effective manner to ensure professional service delivery.
•Ensure all reception / admissions activities are fully operational, legible and captured on SAP.
•Engage with internal and external clients on documentation required for patient admissions, bed allocation, ward movements and discharge times, newborn registrations on medicals schemes and medical schemes suspension/ decline of authorizations to obtain further information to ensure authorization.
•Manage financial risk, by ensuring the collection of co-payments and private patient estimates as per company policies and procedures.
•Engage daily with the Finance team regarding banking according to the company cash management standards.
•Drive eligibility checks in admissions.
•Ensure completeness of documentation required for admission, for each patient.
•Ensure any non-validated admissions are escalated and corrected on SAP.
Requirements
Grade 12 or equivalent level of education essential.
•Customer-related qualification.
•2 to 5 years’ Reception / Admissions experience within a hospital environment.
•Previous Reception Supervisor (line management) experience advantageous.
•Computer proficiency – SAP or similar.
Job Closing Date 14/05/2021