Barloworld: Rental Sales Agent








Company Barloworld
Reference # #05/10/2021
Published 05/10/2021
Contract Type Contract
6 Months
Salary Market Related
Location Durban, KwaZulu-Natal, South Africa
Duration 6 Months
Introduction
Core purpose of the role
To identify and satisfy customers’ needs by conducting sales and services processes on the counter in order to exceed the customer’s experience and expectations whilst ensuring the profitability of the company.
Job Functions Client Services
Industries Automotive
Specification
Key deliverables and outputs

Fleet and Counter Product Planning
•Ensure each reservation has an allocated vehicle taking note of customer requests
•Ensure adequate resources to cover deliveries and collections for the day
•Ensure all counter products are made ready for rent and provision is made for additional requests

Rental Transactions
•Follow the rental process work instructions for the checkout process
•Follow the rental process work instructions for the check in process
•Follow the 6 step sales wheel on every check out to enhance the customer’s experience and use of Avis Budget products and
services





Admin
•Modify rental agreements and capture rental information on Wizard to ensure the rental agreement is accurate for billing
purposes
•Batch all documentation according to work instruction on a daily basis
•Ensure QCEs are completed accurately
•Follow the lost property work instruction
•Correctly complete damage reports and follow the accident, damage and report work instruction
•Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
•Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately
•File all documents

Customer Rental Experience
•Follow the Breakdown and Accidents work instruction
•Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
•Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
•To provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.

Health, Safety and Security
•Workplace is kept in a neat and hygienic condition
•All assets are secured according to procedure
•(Range: cash, keys, premises, documents, lost property)
•Be aware of evacuation/fire plan
•All concerns to be raised with Supervisor/Manager

Requirements
Academic qualifications

Essential:
•Matric
•Code 08 unendorsed driver’s license

Work experience

Essential:
•Incumbent will be responsible for his / her own transport to and from work
•Shift work
•Must be well presented
•Must have the ability to sell
•Preference will be given to applicants with Operations and/or Wizard experience.

Job Closing Date 12/10/2021