Barloworld Automotive & Logistics Africa: Service Advisor








Company Barloworld Automotive & Logistics Africa
Reference # //#15/04/2021
Published 21/07/2021
Contract Type Permanent
Salary Market Related
Location Middelburg, Mpumalanga, South Africa
Introduction
Core purpose of the role

The core purpose of this position is to maintain excellent service levels and maintain sales levels as required by budget. To be successful in the role, you would have a passion for customer satisfaction and building good relationships and acting as an advisor to your clients. You would be assertive but remain diplomatic in your approach, and maintain productivity levels and up-selling.

Job Functions Plant & Workshop,Technical
Industries Automotive
Specification
Key deliverables and outputs





•Offer all possible add-on sales to increase revenue and maintain an optimised parts sales ratio
•Obtain all relevant & accurate information from the customer; follow-up with customers for whom parts were ordered
•Ensure that warranty work is done in line with manufacturer’s warranty policies & procedures
•Adhere to dealership policies/procedures
•Confirm payment method and obtain payment authorisation before work starts
•Adhere to all Franchise Core Standards
•Ensure adherence to procedures and time requirements
•Monitor and control cash sales outstanding, correct payments obtained and debtors queries controlled
•Obtain a signed indemnity letter for loan cars; copy of ID document and license obtained
•Keep the customer informed of progress at all times and follow on work required; customer contacted at least twice in course of the day
•This position also cost Job Cards and ensure accuracy at all times, and maintain effective liaison and professional relations with workshop
staff

Requirements
Academic qualifications

Essential:

•Matric Certificate
•Unendorsed driver’s license
•Previous experience
•Computer literacy
•A technical qualification/orientation will be an advantage, as well as the ability to speak a number of languages

Work experience

Essential:

•Computer literacy
•Kerridge systems experience is essential
•Warranty policies and procedures
•Ability to up-sell

Job Closing Date 28/07/2021