Avbob: Data Voice Engineer








Company Avbob
Reference # DVE01
Published 26/04/2021
Contract Type Permanent
Salary Market Related
Location Pretoria, Gauteng, South Africa
Introduction
AVBOB, AFRICA’S LARGEST MUTUAL ASSURANCE SOCIETY PROVIDING A ONE-STOP FUNERAL INSURANCE AND BURIAL SOLUTION, HAS A VACANCY FOR A : DATA VOICE ENGINEER IN THE ICT DEPARTMENT ON A SENIOR LEVEL.
Job Functions Information Technology
Industries Funeral Service,ICT – Information & Communications Technology,Insurance,IT – Information Technology
Specification
RESPONSIBILITIES INCLUDE:

•Configuration, Management and Monitoring Datavoice (software)
•Maintain all aspects of the company’s national voice and recording network including the core and voice platforms (store, retrieval, proactive management)
•Undertake voice fault investigations and implement resolutions in local and wide area environments.
•Manage, monitor secure recording of multiple streams and channels.
•Ensure proper configuration and deployment voice equipment while adhering to the company’s standards and practices.
•Liaise with Project Management team, Network and Security engineers and Service Desk Agents on a regular basis.
•Responsible for SIP Design.
•Responsible for SIP & QOS.
•Responsible for Unified contact centers as a specialist
•Responsible for Cisco Cube.
•Apply VC and TMS knowledge.
•Maintain Contact Center and CUCMs Clusters and its member nodes of CUCMs, Unity,
•Prime Collaboration and CVP/UCCX/UCCE, and other unified messaging applications integration, solutions and services
•Maintaining highly available voice network environment by identifying gaps, researching solutions and bugs, installing upgrades, ensuring best practice compliance, Health Monitoring and Network optimisations.
•Upgrades , Management, Maintenance
•To plan, operate and troubleshoot complex, converged network infrastructures on a wide variety of Cisco equipment.
•Ensures that appropriate software and specialist monitoring tools are used to maintain awareness and control of hardware and software.
•Monitors exceptional incidents and conducts or initiates investigations on system performance.
•Proposes and implements consequent improvements working towards industry top benchmark targets.
•Coach and mentor technicians, administrators and specialists, setting standards of performance and objectives (both collective and individual) in line with service objectives; provides direction and support to all team members ensuring that the highest professional standards are observed





Requirements
QUALIFICATION REQUIREMENTS FOR THIS POSITION:
•Bachelor Degree in Computer Science or equivalent
•Up to date Cisco Certifications.
•Cisco Certified Internetwork Expert Routing and Switching (CCIE Routing and Switching)
•Cisco Certified Internetwork Expert Voice (CCIE Voice)

EXPERIENCE AND KNOWLEDGE REQUIRED FOR THE POSITION:
•At least 6 years’ experience as a Senior Voice Engineer.

COMPETENCIES REQUIRED FOR THE POSITION:
•Strong SIP Protocol Experience
•Thorough understanding of SIP, RTP, codecs, call routing, voice billing. Excellent understanding of QoS and differentiated services
•Good understanding of MPLS, VRF and general networking
•Basic Linux experience
•Datavoice expertise
•Must be well spoken, have a good command of the English language and must be able to deal with customers in a professional manner
•Expert understanding of the following Cisco Unified Communication Products: Call

Job Closing Date 03/05/2021